You’ll love Ben Kaufman products or your money back!

We stand behind our products, their value and quality. If for any reason you are not completely satisfied with your Ben Kaufman Sales™ products, we offer a full refund less shipping. It's that simple. 

Send us an email, chat with us live or give us a call. We'll reach out right away or in less than 24 hours. Thank you so much, we really appreciate you!

 

All of our beach towels, beach accessories, and resort apparel products come with a 30-Day Satisfaction Guarantee. But customer needs to reach out and a case needs to be opened 14-Days from the day customer receives the product. For products that arrived damaged or defective just send us your original order information, an email with some pictures to address the problem, or a defect covered under warranty. Print out the return label our RMA department will email you. Then ship back your damaged Ben Kaufman product to us and we will ship you a brand new product to your door! It's that simple! True Warranty with peace of mind that you can rely on. If it's a product return please allow 3-5 business days for turnaround once returned for your money to clear into your account. Thanks! 

**We charge a small return shipping fee of $10 for (buyers remorse) If an item arrives damaged or defective we will replace it at no cost. We charge no restocking fees.

**6-Month Product High-Quality Warranty: Covers daily/weekly use of products for up to 6-months without any cracks, rip, tear, or fading.

 

"Quality starts with security. There's no risk when ordering from us, we offer an unmatched satisfaction guarantee like no other."

That's our promise.

- Nuavida

 

100% HAPPY CUSTOMER GUARANTEE!

 

www.benkaufmansales.com Returns: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we won't be able to offer you a refund or exchange.

To be eligible for a return and refund, you must contact us and open a case 14-Days from receiving your product. Item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Personalized Products, Gift Cards

To complete your return, we require a receipt or proof of purchase found in the email you used to checkout.

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@benkaufmansales.com
Sale items (if applicable).
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: support@benkaufmansales.com

 

Ben Kaufman Sales Co., Inc
9230 NW 102nd St, Medley, FL 33178
Medley, FL 33178

 

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